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Brandgea

Refund & Cancellation Policy

(Last update - 20 Dec 2025)

This Pricing & Refund Policy (“Policy”) explains how fees are charged and how refunds are handled on the Brandgea platform (“Platform”), operated by MIXBIZ TECHNOLOGY PRIVATE LIMITED, Chennai – 600096, Tamil Nadu, India (“Company”, “we”, “us”, “our”).

This Policy applies to all users of the Platform, including Brands/Customers and Vendors/Manufacturers. It should be read together with our Terms of Use, Vendor Terms, and Privacy Policy.

By making any payment on the Platform, you agree to this Policy.

1. Types of Fees

We may charge one or more of the following types of fees on the Platform. The exact amounts and applicable taxes will always be shown to you before you confirm payment.

1.1 Customer / Brand Fees

These may include (as applicable):

  • Estimation / Service Fee
    A fee charged to Brands/Customers for:

    • Accessing AI-based apparel cost estimation, and/or

    • Publishing a structured requirement as a serious lead to Vendors.

  • Value-Added Service Fees
    Any additional services such as:

    • Preparation of detailed specs/tech-pack-like outputs, or

    • Priority processing or premium support, if offered.

1.2 Vendor / Manufacturer Fees

These may include (as applicable):

  • Lead Unlock Fee
    A fee charged to Vendors for:

    • Unlocking full details of a specific lead (Customer contact information and extended requirement details).

  • Subscription or Access Fees (if introduced)
    Periodic or one-time fees for:

    • Access to premium Vendor features, analytics, or visibility.

  • Other Value-Added Services
    Any optional add-ons or services clearly displayed on the Platform.

2. Display of Prices and Taxes

  1. All fees are displayed in Indian Rupees (INR).

  2. Where applicable, fees are inclusive or exclusive of taxes (such as GST) as clearly indicated on the payment page.

  3. You are responsible for any additional taxes or charges required by law in relation to your own business.

3. Payments and Invoices

  1. Payments are processed through one or more third-party payment gateways or service providers.

  2. By proceeding to pay, you agree to the terms and policies of the respective payment provider.

  3. On successful payment, you will ordinarily see:

    • An on-screen confirmation; and/or

    • A payment confirmation email / receipt sent to your registered email address.

If you do not receive confirmation but the amount is debited from your bank/account, please contact us at connect@brandgea.com with transaction details.

4. General Refund Principles

Unless explicitly mentioned otherwise:

  • All Platform fees are generally non-refundable.

  • Paying a fee (for estimation or for a lead unlock) is a fee for the service provided by the Platform, and not a guarantee that:

    • A Vendor or Customer will respond;

    • A deal will be closed; or

    • Any minimum order value or outcome will be achieved.

However, we may consider refunds in limited, genuine cases as explained below.

5. Refunds for Brands / Customers

5.1 Estimation / Service Fee

The estimation/service fee paid by a Brand/Customer is typically non-refundable, including in situations where:

  • You decide not to proceed with any Vendor;

  • You are not satisfied with the estimation range but the service functioned as intended;

  • No Vendor eventually converts into an order.

5.2 Exceptional Refund Scenarios (Customers)

Subject to our verification, we may at our discretion consider a refund or a credit in the following cases:

  1. Duplicate Payment

    • The same fee was charged twice for the same service due to a technical error.

  2. Payment Charged but Service Not Delivered

    • You were charged, but due to a clear Platform-side technical failure,

      • you did not receive access to the estimation result, and

      • the issue cannot be reasonably resolved within a reasonable time.

  3. Other Genuine Technical Errors

    • Any other billing error clearly attributable to the Platform or payment gateway, with supporting proof.

In such cases, we may process a full or partial refund or provide credits for future use on the Platform, at our discretion.

6. Refunds for Vendors / Manufacturers

6.1 Lead Unlock Fees

Lead unlock fees paid by Vendors are non-refundable, including but not limited to situations where:

  • The Customer is slow to respond or does not respond at all;

  • The Customer decides to work with another Vendor;

  • You decide not to contact the Customer after unlocking the lead;

  • The commercial discussion does not result in an order or adequate order value;

  • The order value is lower than your expectation.

By unlocking a lead, you acknowledge that you are paying for access to information and an opportunity, not a guaranteed order.

6.2 Exceptional Refund Scenarios (Vendors)

Subject to verification, we may consider a good-faith review and, at our discretion, a partial or full refund or credit in the following rare cases:

  1. Duplicate Lead Unlock Charge

    • You were charged twice for unlocking the same lead due to a clear technical error.

  2. Payment Charged but Lead Details Not Accessible

    • You were charged, but due to a Platform-side issue, you could not access the lead details at all, and reasonable attempts to fix it failed.

  3. Clearly Invalid Lead

    • In exceptional, clearly demonstrable cases where a lead is:

      • Completely fake or spam (e.g. invalid phone/email, no genuine requirement), and

      • This is confirmed by our internal review.

We retain sole discretion to decide whether a lead is invalid and whether a refund or credit is appropriate.

7. Process for Requesting a Refund

If you believe you are eligible for a refund under this Policy:

  1. Email us at connect@brandgea.com with:

    • Your name and registered email

    • Transaction ID / payment reference

    • Date and approximate time of payment

    • Amount paid

    • Clear explanation and supporting screenshots/documents, if any

  2. We may request additional information if required.

  3. After review, we will:

    • Approve a refund / credit, or

    • Decline the request with a brief reason.

7.1 Timeline for Refunds

  • If a refund is approved, we will initiate it within a reasonable period (typically 7–14 working days).

  • Actual credit to your bank account/card/wallet depends on your bank/payment provider and is outside our direct control.

8. Chargebacks and Disputes

  1. If you raise a chargeback or payment dispute with your bank or payment provider, we may:

    • Share relevant transaction and communication records with the bank/payment provider;

    • Temporarily suspend or permanently restrict your access to the Platform, pending resolution.

  2. We encourage you to contact us first at connect@brandgea.com so we can assist in resolving billing issues before a formal chargeback.

9. Changes to Pricing and Fees

  1. We reserve the right to modify our pricing structure, introduce new fees, update existing fees, or provide promotional pricing from time to time.

  2. Any change in fees:

    • Will be shown on the Platform at the time you initiate a transaction; and

    • Will not typically affect transactions already completed.

10. No Liability for Business Outcomes

You acknowledge and agree that:

  • Our Platform fees are for technology, estimation and lead facilitation services only.

  • We are not responsible for:

    • Actual order conversion;

    • Payment collection between Customers and Vendors;

    • Quality of products delivered;

    • Business decisions made by either party.

No refund will be granted solely because a business outcome did not meet expectations.

11. Contact Us

For any questions, clarifications, or refund-related requests under this Policy, please contact:

MIXBIZ TECHNOLOGY PRIVATE LIMITED
Chennai – 600096, Tamil Nadu, India
Email: connect@brandgea.com